Terms and Conditions

About this English version

These terms are drawn up in French, the language of the contract. This English version is provided for the convenience of our international clientele; in case of any discrepancy of interpretation, the French version prevails.

1. Operator

The Alps Executive service is operated by RS FRENCH RIVIERA, whose full identification — legal form, share capital, registered office, trade register number, VAT number — appears in the site’s legal notice, which forms part of these terms by reference. Contact: contact@alpsexecutive.com.

RS FRENCH RIVIERA operates as a licensed private hire (VTC) operator and holds professional liability insurance, as required by articles L3120-4 and L3122-1 et seq. of the French Transport Code.

2. Scope

These terms and conditions govern the services offered under the Alps Executive brand: private transfers between airports, railway stations, ski resorts, towns and any agreed address; chauffeur-driven vehicle hire by the hour, half-day or day; group transport; and, more generally, the organisation of private transport solutions matched to the client’s needs.

They apply to all consumer clients. Business clients — travel agencies, tour operators, companies — are additionally governed by specific terms or a partnership agreement, in accordance with article L441-1 of the French Commercial Code; in case of conflict those specific terms prevail for such clients (clause 15).

3. Enquiry, quotation and formation of the contract

3.1. The website alpsexecutive.com lets you describe a transport need — route, date, time, passengers, luggage and equipment, particular requests — and may suggest a configuration. Bookings may also be requested by email or telephone. Submitting an enquiry is not a booking: no payment is taken on the website, and neither the client nor Alps Executive is bound at that stage.

3.2. Alps Executive reviews every enquiry. Depending on its parameters — capacity, equipment, period, access constraints — the reply takes the form of a proposal or a quotation, where appropriate after discussion with the client. Some requests require review by our operations team before any proposal.

3.3. The exact price is communicated before any confirmation. A contract is formed when Alps Executive sends the client a written confirmation (email) setting out the service, the total price and the agreed conditions, and the client accepts it as stated therein. No service is owed unless confirmed in writing by Alps Executive.

3.4. You may book for someone else: give the passenger’s name and telephone number — that name appears on the welcome board and the chauffeur contacts them directly.

4. Prices

4.1. The price of each service is communicated before the contract is formed, in euros and inclusive of taxes for consumers, and covers the service described in the confirmation: no meter, no last-minute surcharge.

4.2. The price depends on the journey — route, date, time, capacity and configuration required — never on the enquirer’s profile.

4.3. Any additional service requested by the client — extra stop, particular routing, waiting beyond the agreed conditions, additional needs — is priced separately, announced before departure and agreed with the client whenever circumstances allow; failing agreement, the additional service is not owed by Alps Executive. In particular, a client-chosen route that is not optimal in time or distance may carry a surcharge announced before departure.

4.4. Child seats are provided on request and free of charge; state the child’s age and weight at booking so the right seat is fitted.

4.5. No public price list is published at this time: the proposal or quotation sent to the client and the written confirmation are authoritative.

5. Payment

5.1. No payment is taken on the website and no deposit is required.

5.2. Payment is made, at the client’s choice: to the chauffeur, by card — Visa, American Express, Apple Pay — on the on-board payment terminal, or in cash within the limits of the French regulations on cash payments (articles L112-6 and D112-3 of the Monetary and Financial Code); or, on request, by secure payment link sent by Alps Executive. Business clients are invoiced under clause 15.

5.3. An invoice is issued on request, without exception, in the client’s company name if wished; ask at booking or write to contact@alpsexecutive.com.

6. Changes by the client

Requests to change a confirmed booking — time, address, party size, equipment — should reach Alps Executive as early as possible. They are accepted where means and safety allow; where the change alters the economics of the service, a new price is communicated for the client’s agreement before performance. Failing agreement, the service as originally confirmed stands.

7. Cancellation

7.1. By the client. Cancellation is free of charge up to 6 hours before pick-up for a single transfer, and up to 24 hours before the start of an hourly, half-day or daily hire. Cancellation is notified by email, by telephone or by the means stated in the confirmation. Beyond those deadlines, the confirmed price of the service may be charged in full. Any sums already paid for a service cancelled in time are refunded in full.

7.2. By Alps Executive. If Alps Executive must cancel a confirmed service for a reason that is neither force majeure nor the client’s doing, it will inform the client without delay, propose an equivalent replacement where possible and, failing that, refund in full all sums paid for the cancelled service, without prejudice to the consumer’s rights.

8. Right of withdrawal

Under article L221-2, 9° of the French Consumer Code, passenger transport services are excluded from the provisions on the right of withdrawal applicable to distance contracts. The client therefore has no fourteen-day withdrawal right for transport services booked at a distance; the cancellation terms of clause 7 apply instead.

9. Delays, connections and waiting

9.1. Flights and trains. For an airport or station pick-up, the client provides the flight or train number; the flight is then tracked and the chauffeur adjusts to the actual arrival time, early or late. A flight or train delay outside the client’s control is not charged to the client. We recommend booking a pick-up 10 to 15 minutes after landing or arrival.

9.2. Waiting. The included waiting conditions — duration, meeting point — are stated in the confirmation.

9.3. Client unreachable. If, at the agreed time and place, the client does not appear and cannot be reached at the contact details provided despite Alps Executive’s attempts, the service may be treated as unperformed through the client’s doing, under the conditions stated in the confirmation. A carrier-notified flight or train delay is never, of itself, treated as a client no-show.

9.4. Last-minute changes. A change requested at the time of the service is accepted where means and safety allow, under clause 6.

10. Client’s obligations

The client undertakes to: declare accurately the number of passengers, luggage, ski equipment or bulky items, and any particular need — child seat with the child’s age and weight, mobility, animal — at enquiry and at confirmation; provide accurate contact details reachable on the day; be at the agreed place at the agreed time; and comply, along with those accompanying them, with safety rules — seat belts, child restraints —, applicable law and the integrity of the vehicle.

Small pets are accepted in a travel crate, provided they are notified in advance.

An inaccurate declaration may make the service unperformable as agreed; clause 11 then applies.

11. Luggage, equipment and adapted solutions

11.1. Luggage and ski equipment are carried according to the vehicle, its configuration and the day’s operating conditions, as agreed at confirmation on the basis of the client’s declarations — state the number of bags at booking so the vehicle proposed is suitable.

11.2. If actual volumes exceed what was declared, or an undeclared need appears, Alps Executive will endeavour to adapt the solution: another vehicle, an additional vehicle, a dedicated luggage vehicle, a qualified partner or any other appropriate arrangement. That adaptation may entail an additional price agreed with the client (clause 4.3). Where no safe adaptation is possible, Alps Executive may refuse the undeclared excess items without this amounting to non-performance on its part.

11.3. Valuables remain in the client’s care. Luggage travels in the spaces provided for it.

12. Performance and partners

Alps Executive organises the performance of the services. It may entrust all or part of the material performance of a journey to a qualified professional partner — a duly licensed and insured transport company — in particular for reasons of capacity, area or schedule. Not all vehicles and chauffeurs therefore belong to RS FRENCH RIVIERA.

In every case the client keeps a single point of contact: Alps Executive remains the organiser of the confirmed service and answers for its proper performance as set out in clause 13, without prejudice to its recourse against the partner.

13. Liability

13.1. Alps Executive performs the services with due professional care. Times and journey durations are set in good faith on the basis of foreseeable conditions; they are an obligation of means: traffic, weather, winter conditions, decisions of the authorities and resort access constraints may affect them. Alps Executive takes reasonable steps to limit the consequences of such events and keeps the client informed.

13.2. Alps Executive is not liable for damage caused by the client’s own doing — inaccurate information, lateness, conduct —, by a third party unconnected with the service, or by force majeure. This clause does not deprive the client of compensation for damage attributable to the operator; nor does it limit or exclude Alps Executive’s liability for personal injury or gross negligence.

13.3. The transport is furthermore covered by the compulsory insurance of the vehicle and of the operator (clause 1).

13.4. Nothing in these terms deprives consumers of the rights they hold under mandatory provisions of French consumer and civil law.

14. Force majeure

Neither party is liable for non-performance made impossible by an event of force majeure within the meaning of article 1218 of the French Civil Code. A temporary impediment suspends performance, which is rescheduled by mutual agreement where still useful to the client; a permanent impediment terminates the contract, and sums paid for the unperformed service are refunded.

15. Business clients

For business clients, pricing, allotment and invoicing terms are set by the partnership agreements; consumer-specific provisions — notably consumer mediation (clause 17) and clause 8 — do not apply to them. Any sum unpaid at its due date bears late-payment interest under the conditions and at the rate provided by article L441-10 of the French Commercial Code, payable without reminder, together with the statutory €40 recovery indemnity provided by article D441-5 of the same code.

16. Personal data

Processing of personal data connected with enquiries and bookings is described in the site’s privacy policy, which is authoritative. Data controller: RS FRENCH RIVIERA (clause 1).

17. Complaints and consumer mediation

17.1. Complaints should be sent to Alps Executive at contact@alpsexecutive.com or by post to the registered office. Alps Executive endeavours to reply promptly.

17.2. In accordance with articles L612-1 et seq. of the French Consumer Code, after a prior written complaint to Alps Executive has failed, consumer clients may use, free of charge, the consumer mediator to which RS FRENCH RIVIERA belongs:

CM2C — Centre de la médiation de la consommation de conciliateurs de justice
49 rue de Ponthieu, 75008 Paris, France
Website: www.cm2c.net — online referral: www.cm2c.net/declarer-un-litige.php, or by post to the address above.

18. Governing law and disputes

These terms are governed by French law. Failing amicable resolution — and, for consumers, the mediation option in clause 17 — disputes are brought before the competent courts under the ordinary rules; consumers may also choose the court of the place where they lived when the contract was concluded or when the harmful event occurred (article R631-3 of the French Consumer Code).

19. Languages

These terms are drawn up in French, the language of the contract. This English version is provided for convenience; in case of any discrepancy of interpretation, the French version prevails.

Last updated: 22 August 2026.